Your TOP FAQs and Answers

Blog Compliments of FSMC Business Telecom Services — A Proud Partner of Ooma

As more businesses move away from traditional landlines, VoIP (Voice over Internet Protocol) continues to grow in popularity as a flexible, cost-effective solution for modern communication. But making the switch can raise a lot of questions—especially if you’re used to legacy systems.

In this post, we answer the top FAQs about switching to VoIP so you can make an informed decision for your business. Whether you’re a small startup or a large enterprise, FSMC Business Telecom Services is here to guide you every step of the way.

1. What is VoIP and how does it work?

Answer:
VoIP stands for Voice over Internet Protocol, a technology that lets you make phone calls over the internet instead of traditional phone lines. It converts your voice into digital data, sends it over the internet, and converts it back on the receiving end.

With VoIP, your phone system is no longer tied to a single physical location, making it ideal for remote work, multiple office sites, and on-the-go communication.

2. Is VoIP reliable for business use?

Answer:
Absolutely—when set up correctly. VoIP is highly reliable and often offers clearer call quality than traditional phones, especially with modern broadband connections. Reliability depends on:

  • Your internet connection speed and stability
  • Network infrastructure (routers, firewalls, etc.)
  • Quality of your VoIP provider

FSMC, in partnership with Ooma, ensures your VoIP system is properly configured for maximum uptime and clarity.

3. Can I keep my current phone number?

Answer:
Yes! This is known as number porting, and it allows you to transfer your existing phone number(s) to your new VoIP service. FSMC Business Telecom Services handles the porting process for you, ensuring a smooth transition with no downtime or missed calls.

4. What kind of internet connection do I need for VoIP?

Answer:
VoIP requires a stable and high-speed internet connection. While exact bandwidth needs depend on call volume, here are some general guidelines:

  • For small offices: 1–5 Mbps upload/download per user
  • For larger businesses: Dedicated fiber or high-speed broadband recommended
  • VoIP prioritization: Ensure Quality of Service (QoS) settings are enabled on your network for best results

FSMC technicians can evaluate your current connection and provide recommendations to optimize your network.

5. What features come with a VoIP system?

Answer:
VoIP systems come packed with powerful features that go far beyond traditional phone systems. These include:

  • Auto attendant / Virtual receptionist
  • Voicemail-to-email or text
  • Call forwarding and routing
  • Call recording
  • Conference calling
  • Mobile and desktop apps
  • Video calling and team messaging (with select plans)

FSMC and Ooma deliver enterprise-level features at small-business-friendly prices.

6. Is switching to VoIP expensive?

Answer:
No—it’s often much more affordable than traditional phone systems. With VoIP:

  • You eliminate costly landline fees
  • You reduce hardware and maintenance costs
  • You can scale up or down as needed
  • You get access to more features at no extra charge

FSMC offers flexible pricing plans to fit any budget. Plus, with Ooma’s transparent pricing, there are no surprise fees.

7. Is VoIP secure?

Answer:
Yes, when configured properly, VoIP is very secure. VoIP providers like Ooma use encryption, firewalls, and secure data centers to protect your communications.

FSMC ensures your VoIP deployment includes proper security settings, such as:

  • Encrypted call data (TLS/SRTP)
  • VPN tunneling (optional)
  • Network segmentation
  • Access control and user authentication

We take cybersecurity seriously—because your business deserves peace of mind.

8. How long does it take to switch to VoIP?

Answer:
The switch can be surprisingly fast. Depending on the size of your organization and whether you’re porting existing numbers, most VoIP transitions take between 1–7 business days.

FSMC handles:

  • System design and planning
  • Number porting and provider coordination
  • Installation and device setup
  • Staff training and support

Our goal is to ensure a smooth, zero-interruption switchover for your business communications.

Why Choose FSMC Business Telecom Services?

At FSMC, we know that communication is the heartbeat of your business. Whether you’re a small business looking to modernize or a larger organization planning a full telecom overhaul, we make switching to VoIP simple, secure, and scalable.

What sets us apart?

✅ Personalized service for businesses of all sizes
✅ End-to-end project management—from consultation to setup
✅ Flexible plans powered by Ooma, a leader in VoIP technology
✅ Bilingual support teams serving the USA and Mexico
✅ Ongoing training and responsive support

Real Benefits from Real Businesses

Businesses that switch to VoIP with FSMC report:

  • 40–60% cost savings on monthly telecom expenses
  • Improved team collaboration with remote-ready tools
  • Happier customers thanks to professional call handling
  • Peace of mind from secure, managed communications

Final Thoughts

Making the move to VoIP is a smart decision—but only if it’s done right. With the right system in place, you’ll reduce costs, unlock powerful features, and gain the flexibility today’s businesses need to succeed.

Let FSMC Business Telecom Services guide your transition. We’re more than a provider—we’re your telecom partner for the long haul.

Compliments of FSMC Business Telecom Services
💼 Your trusted source for business telecom solutions — large and small
🌐 Proudly serving clients across the USA and Mexico
🤝 Proud partner of Ooma

📞 Ready to make the switch? Visit our website or call us today!

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