Top FAQs And Answers About Switching to VoIP

Compliments of FSMC Business Telecom Services

Switching to VoIP

VoIP (Voice over Internet Protocol) has quickly become the communication standard for modern businesses. As more organizations move away from outdated landlines, they’re discovering the flexibility, cost savings, and advanced features VoIP offers.

However, switching to VoIP can raise a lot of questions — and at FSMC Business Telecom Services, we’re here to answer them. As a proud Ooma partner serving businesses across the USA and Canada, we’ve compiled the top FAQs to help you understand what to expect when transitioning to a cloud-based phone system.

1. What is VoIP and how does it work?

VoIP stands for Voice over Internet Protocol, and it enables phone calls over the internet instead of traditional telephone lines.

VoIP converts your voice into digital signals that travel over your internet connection. The result? Clearer, faster, and more reliable communication — with lower costs and more features than analog systems.

2. Is VoIP reliable for business use?

Yes — when paired with a strong internet connection and a trusted provider like Ooma, VoIP is extremely reliable. VoIP solutions offer features like:

  • Call forwarding and auto-attendants
  • Failover to mobile devices during outages
  • Crystal-clear HD voice
  • 24/7 monitoring and support

With FSMC and Ooma, you can expect over 99.999% uptime and enterprise-grade reliability.

3. Do I need special equipment to use VoIP?

Not necessarily. VoIP works with:

  • IP phones (designed for internet calling)
  • Softphones (apps on computers or smartphones)
  • Adapters for traditional phones

FSMC Business Telecom Services will assess your current setup and recommend the most cost-effective solution — whether that’s reusing your existing phones or upgrading to modern VoIP hardware.

4. How much does switching to VoIP cost?

VoIP is known for its cost savings, especially for long-distance and international calls. With FSMC and Ooma, pricing is transparent, affordable, and scalable.

Typical cost benefits include:

  • No long-distance fees
  • No expensive PBX hardware
  • Low monthly per-user rates
  • Reduced maintenance costs
  • Free calls between company locations

Your investment pays off quickly with a system that grows with your business.

5. Will I lose service if the internet or power goes out?

This is a common concern, and the answer is no — not if you’re prepared.

Ooma systems, provided through FSMC, include failover features like:

  • Call forwarding to mobile phones
  • Voicemail access from any device
  • Mobile apps using LTE or 5G when Wi-Fi is unavailable

With FSMC Business Telecom Service’s help, we’ll set up your system to remain operational even during power or internet disruptions.

6. Can I keep my current phone number?

Absolutely. VoIP providers like Ooma support number porting, allowing you to retain your existing business number — which is essential for brand continuity and customer trust.

FSMC will handle the process from start to finish, ensuring a smooth transition with no downtime.

7. Is VoIP secure?

Yes. VoIP systems are built with modern security protocols, including:

  • Encrypted voice data
  • Firewall protection
  • Fraud detection and prevention
  • Regular updates and patches

FSMC Business Telecom Services and Ooma offer enterprise-grade security that meets compliance standards across various industries, including healthcare and finance.

8. Can my team use VoIP remotely?

That’s one of VoIP’s biggest advantages.

With the Ooma Office app (available on iOS, Android, PC, and Mac), your team can:

  • Make and receive calls using the company number
  • Access voicemail, call logs, and contacts
  • Use SMS, call recording, and conferencing features

Whether your employees are in the office, on the road, or working from home, they’ll stay fully connected.

9. How long does it take to switch to VoIP?

Implementation timelines vary depending on the size of your organization, but many businesses can switch in just a few days.

FSMC Business Telecom Services makes the process easy by:

  • Auditing your current system
  • Designing a migration plan
  • Porting numbers
  • Installing equipment (if needed)
  • Training your team

Most small and medium businesses are fully operational within a week.

10. What features does VoIP offer that traditional phones don’t?

VoIP is packed with features that elevate your communication. Some of the most popular include:

  • Auto-attendant: Routes calls automatically
  • Voicemail-to-email: Get voicemails sent directly to your inbox
  • Virtual extensions: Set up numbers for remote or part-time staff
  • Call recording: Perfect for training or compliance
  • Conference calling: Connect teams easily
  • Mobile app integration: Work from anywhere

With FSMC Business Telecom Services and Ooma, these features come standard — no extra hardware required.

11. Can I scale my VoIP system as my business grows?

Yes. VoIP systems are highly scalable, meaning you can add (or remove) users in minutes — not days or weeks.

Whether you’re adding a new employee, opening a second location, or downsizing a team, FSMC and Ooma make scaling seamless and cost-efficient.

12. Who supports my system after installation?

FSMC Business Telecom Services offers dedicated support and account management after setup. You’ll have access to:

  • 24/7 technical support
  • Real-time system monitoring
  • Easy-to-use admin dashboards
  • Expert guidance as your needs evolve

As your telecom partner, we’re here for the long run — not just installation day.

Final Thoughts: Ready to Switch?

VoIP is more than just a phone system upgrade — it’s a smarter, more flexible way to communicate and grow your business. From cost savings and mobile access to advanced features and reliability, VoIP is the future of business communication.

At FSMC Business Telecom Services, we make switching to VoIP simple, secure, and stress-free. As a proud Ooma partner, we serve businesses across the USA and Canada, helping them stay connected no matter where they work.

Let’s Talk VoIP for Your Business

📞 Contact FSMC Business Telecom Services today
🌐 Serving clients across the United States and Canada
🔗 Schedule your free consultation: Click Here

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