Our refund and returns policy lasts 30 days. After 30 days, we cannot offer a refund or exchange.

Important: Once service has begun, no refunds or exchanges are permitted. This includes VoIP services, subscriptions, or any activated service plans.

• Item must be unused and in the same condition received
• Must be in original packaging
• Must include receipt or proof of purchase

Do not send returns to the manufacturer.

• Activated or used VoIP services
• Gift cards
• Downloadable software
• Some health & personal care items
• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials or flammable liquids/gases

• Used books or opened media
• Items not in original condition, or damaged
• Returns after 30 days

Once we receive and inspect your return, we’ll notify you by email.

If approved, a credit will be applied to your original method of payment within a few business days.

• Double-check your bank or card account
• Contact your credit card provider
• Contact your bank (processing times may vary)

If issues persist, email us at {email address}.

We only replace items if they are defective or damaged.

Contact us at {email address} and send the item to:

{physical address}

If the item was marked as a gift and shipped directly to you, you'll receive gift credit for the return value.

If the gift was sent to the purchaser first, the refund will go to them.

Please send all returns to:

{physical address}

• You are responsible for return shipping costs
• Shipping costs are non-refundable
• Return shipping cost will be deducted from any refund
• Consider trackable shipping or insurance for high-value items

Questions about your return or refund?

Email us at {email} — we’re happy to assist!